Why is my Verizon 5G Home Internet slow?

Find out what's wrong with yours

Slow Internet usually comes from Wi-Fi, a connection that bogs down when it's busy, or the provider's network, and each has a different fix. Our free test works out which one you have.

Test my connection

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What tests from Verizon 5G Home customers show

We don't have enough tests from Verizon 5G Home customers yet to show numbers. We wait for at least 30, so no one's results stand out. Your test adds to the anonymous totals.

Common causes

5G and LTE home Internet depends on the signal between your gateway and the nearest tower. Where the gateway sits (near a window, higher up) can change speed and stability a lot, and speeds can dip when many people nearby are online.

Wi-Fi is the most common cause of slow Internet at home, whatever the provider. See why your Wi-Fi is slow.
A connection that bogs down when it's busy (bufferbloat): browsing, games and calls slow down whenever someone streams or downloads. See slow Internet with a fast speed test.
Peak-time congestion on the provider's network, usually in the evening. See why Internet slows down at night.
Equipment or line problems: an old or overheating modem or router, or a fault on the line.

What to try

Run our test to see which of these you have.
Restart your modem (or gateway) and router: unplug for 30 seconds, then plug the modem in first.
Test with a device plugged in by Ethernet. If that's fast, the problem is your Wi-Fi, not Verizon 5G Home.
If it's slow even when wired, test a few times at different hours, then contact Verizon 5G Home with the report our test creates.